How is the WhatsApp Response Time calculated?
WhatsApp Response time is only calculated for agents with WhatsApp PF Insights activated. The Response Time is calculated from when a home seeker sends a message to when an agent responds on WhatsApp.
In order to achieve SuperAgent status on PropertyFinder, you must maintain a median response rate of fewer than 2 hours over the past 30 days on WhatsApp. This response rate criteria must be met continually in order to retain SuperAgent status and take advantage of the associated benefits.
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