The new SuperAgent Insights Dashboard on PF Expert now gives you more information than ever to help you become and retain the SuperAgent Status.
With insights on your Listings, Response times, and clear criteria, the SuperAgent Insights Dashboard empowers you to become a SuperAgent.
How to see the Dashboard?
Log in to your PF Expert account and navigate to PF Insights > SuperAgent Insights.
The first section will show your SuperAgent status.
This section will show you the criteria and where you currently stand on the goal to become a SuperAgent. It consists of two tabs.
The Eligibility Criteria Tab displays all the eligibility criteria required to become a SuperAgent. You can clearly review your status within the current month.
The SuperAgent Criteria Tab will show your performance metrics and when they turn green you have met the criteria to be considered in being awarded a SuperAgent Tag* in the next review cycle**
** SuperAgent is awarded on the 1st of each month.
This tab contains 3 charts relating to your performance. WhatsApp Time, Response Rate, and Listings' Quality.
WhatsApp Time Displays your average WhatsApp response time over the last 60 days
How is the WhatsApp Response Time calculated?
The Response Rate chart displays the overall response rate score.
The Listing Quality chart displays the performance of the average listing's quality.