I have a valid permit when checking the Trakheesi public platform . However, your system says it's invalid. What should I do?

We are using a direct integration with the DLD via an API. It means all the information we are receiving is live and up to date. If you have a permit that is invalid on our system this means this is the response we have received from the Trakheesi system. We would recommend reaching out to the Trakheesi support team directly in such a scenario.