Login credentials to your PropSpace account should be treated confidentially to protect from misuse or loss of information. Do not share your credentials with others.
There are 2 ways to reset your password in case you are unable to log into your PropSpace account, however, managers can only use the first option.
1. Request to reset your password on the login screen. Follow the on-screen instructions and one of our support team members will send you with a new password.
2. Request a team member (with the necessary permissions) to reset your password. As an agent, you can request an admin or manager for the password reset, while an admin can only request a manager for the same.
The team member can navigate to the Admin > Users screen from the top menu bar, and select the relevant user. Click on the Edit User button and enter in a temporary password for the user.
The user should then the able to login to PropSpace using the new password, but it is highly recommended that the user updates his/her credentials to a stronger confidential one.
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